Special Internet Rate bookings booked through CheapHotels.org are guaranteed to be the lowest rate you can find. If there is a lower rate available for the same dates and the same hotel, please contact us within 24 hours of booking your "Special Internet Rate" reservation.
After verifying the lower rate, we will, at our choice, either match the lower rate or cancel the reservation without a cancellation fee.
This guarantee only applies to rates indicated as "Special Internet Rates." It does not apply to special events such as New Year's, the Super Bowl, Mardi Gras, JazzFest, etc.
The requirements for claiming the Price Guarantee:
- You must have already booked a prepaid reservation identified as a "Special Internet Rate"
- The completed Price Guarantee form must be submitted within 24 hours of the confirmed booking.
- The lower rate must be available for booking with identical specifications of the original request (ex: same hotel, same date and same room type).
We will respond via email within 4 hours during regular business hours, or if outside of regular business hours, we will reply the next business day.
Credit is issued directly to the credit card provided at the time of booking. The credit will usually appear on your statement within 7-10 business days.
